Responsible Gaming at kfbd — Play Safe, Play Smart

At kfbd, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to escape problems, or a compulsion. We serve Bangladesh players with that core principle at the heart of everything we build. Every tool, every limit, every safeguard on the kfbd platform exists to support that belief in practice.

We understand that for some people gambling can become problematic. Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. kfbd takes this seriously. Our responsible gaming programme gives every Member access to tools that help them stay in control, and our support team is available around the clock to assist anyone who needs help.

All of the following tools are available to every kfbd Member at no charge, accessible directly from your account settings page. You do not need to contact support to activate most of these controls — they are self-service and take effect immediately or within the timeframes described below.

Activating responsible gaming tools on your kfbd account is straightforward. Follow these steps to access any of the controls described above:

• Log in to your kfbd account using the kfbd Login page.
• Navigate to Account Settings from your profile menu.
• Select the Responsible Gaming section within Account Settings.
• Choose the tool you want to activate — deposit limit, session reminder, cooling-off, or self-exclusion — and follow the on-screen instructions.

If you have any difficulty accessing or activating responsible gaming tools, contact the kfbd support team immediately. Support is available 24 hours a day, 7 days a week, including Bangladesh public holidays. We will assist you with any tool activation at no charge.

Problem gambling does not always look the way people expect. It can develop gradually, and many people do not recognise the signs until gambling has already created significant difficulties. The following are common warning signs that gambling may be becoming a problem:

The questions below can help you honestly assess your current relationship with gambling. There are no right or wrong answers — this is a personal check-in tool, not a diagnostic test. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of the responsible gaming tools described above or to contact our support team for a confidential conversation.

If any of these questions resonated with you, please do not wait. Reach out to the kfbd support team today — talking about it is the first and most important step. Our team handles all responsible gaming enquiries with complete confidentiality and without judgment.

kfbd operates a strict 21+ age policy. Every new Member is required to provide accurate date-of-birth information during registration. kfbd's systems verify this information against the account details provided and may request additional documentation — such as a copy of your National Identity Card (NID) or passport — before a new account is approved for play or before a first withdrawal is processed.

If kfbd identifies or receives a credible report that an account belongs to a person under the age of 21, the account will be immediately suspended pending investigation and permanently closed if the report is confirmed. Any funds deposited by a person under 21 will be returned to the originating payment source, minus any amounts that may have been withdrawn prior to identification. kfbd will not permit re-registration under any circumstances for accounts closed under this policy.

Responsible gaming is not about playing less — it is about playing with awareness. Here are practical steps that every kfbd Member can take to keep their gambling experience healthy and in perspective:

• Set a fixed budget for each gaming session before you start, and stop as soon as that budget is spent — whether you are winning or losing.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol. Decisions made in these states are rarely the decisions you would make when clear-headed.
• Treat your winnings as a bonus, not as income. Never rely on gambling to pay for essential expenses like rent, food, utilities, or school fees.
• Take regular breaks during play. Step away from the screen, have a drink of water, and return only if you still want to play — not because you feel you must.
• Balance gambling with other activities. If you find that gambling is the main thing you look forward to each day, this is worth reflecting on.
• Use your kfbd deposit limit tool proactively — set it before each month begins, not after you have already spent more than you planned.

If at any point you feel that gambling is having a negative impact on your life, your finances, your relationships, or your mental wellbeing, please reach out to kfbd immediately. You do not need to be in crisis to ask for help — we are here whenever you feel that a conversation would be useful.

kfbd does not provide clinical counselling or psychological treatment. If you or someone you know is experiencing a serious gambling addiction, we encourage seeking support from a qualified mental health professional or a certified addiction counsellor in your area, in addition to using the kfbd responsible gaming tools described on this page.